This Refund Policy ("Policy") governs the terms under which Helium Software ("we," "us," or "our") may process refunds for new purchases of the Helium Scraper software ("Software"). This Policy is supplementary to our End User License Agreement (EULA) and is incorporated by reference therein. Your purchase and use of the Software signifies your agreement to and acceptance of both the EULA and this Policy. We provide a complimentary, fully functional trial period for the Software, and we strongly advise all prospective users to utilize this period to assess the Software's suitability for their specific needs before making a purchase.
We offer a money-back guarantee for fourteen (14) days from the date of the initial purchase of a new license for the Software. To be eligible for a refund, you must submit a request within this fourteen (14) day period. Refund requests received after this period will not be considered.
To request a refund, you may submit your request using our official contact form, following the conditions outlined in our official Refund Policy. Upon review and approval of your request, we will process your refund within five (5) business days. The refund will be credited back to the original payment method used for the purchase. The time for the funds to appear in your account is dependent on your financial institution.
Upon the successful processing and issuance of a refund, the following conditions apply:
Your license key for the Software will be immediately and permanently deactivated. This means it can no longer be used to activate new installations of the Software.
You agree to promptly cease all use of the Software and to delete all copies of the Software, along with any related documentation, from all computers, servers, and any other storage media in your possession or control.
The refund amount will be credited back to the original payment method used for the purchase. The time for the funds to appear in your account may vary depending on your bank or payment provider.
The issuance of a refund terminates the license granted to you under the EULA with respect to the specific purchase for which the refund was issued. All other provisions of the EULA, to the extent they are applicable, shall remain in full force and effect.
All refund decisions made by Helium Software are final and are not subject to appeal. We reserve the right, in our sole and absolute discretion, to refuse a refund request if we believe it does not comply with the terms of this Policy or if there is evidence of abuse.