Activation code expired?

[yeti]

Hi Juan,

I hope you are well.

I am having to re-install Helium 3 on a new server install as I had some issues with it loading on my Windows server.

When I enter the activation code it says that the code has expired.

Could you please help. I am stuck without being able to use Helium at the moment as the 10 day trial period has expired on my new server install.

I have set you an email with further details.

Thank you.

[heliumfan]

I have the same problem, was this ever resolved?

[yeti]

Unfortunately not, I have received no communication at all for a number of months now and there has seemingly been no activity on here either.

I think the project is run by just one person - Juan. Hopefully he is ok.

[webmaster]

Sorry for the long wait. Please send a support request here, including the email you used to purchase Helium, and I'll look into this.

[yeti]

Hi Juan.

I have messaged, please can you respond.

Thank you.

[yeti]

Hi Juan,

I have been attempting to contact you for over a year regarding my activation code, which is not working.

I have paid for a licence, however, I cannot use it and I am receiving no responses to any of my messages via email, your website, or via posts on here.

This is disappointing as I needed to use the software some time ago and had to abandon a project that I put 3 months of hard work and money into because I was unable to use Helium and lost confidence in what has previously been brilliant support.

Please can you help resolve this issue and get my activation code working again as I would like to resurrect this project.

Thank you.